FAQ's -Facts -payment-shipping-delivery | Lingerie Of Europe store

FAQs

Lingerie Of Europe

 

 

 

1. REGISTRATION

HOW DO I REGISTER?
Registering for the first time is very easy. Click into lingerieofeurope.com, and click on "Account" to create Your personal account at Lingerie Of Europe.

WHY SHOULD I REGISTER?
Registration is not required and you can explore and shop the site site without registering. However, by creating an account, you will be able to: keep items in your shopping cart, even if you do not complete the order.
Choose to recieve the Lingerie Of Europe's newsletters informing you of News as well as special promotions and private sales offered by Lingerie Of Europe to our best Customers.

DOES REGISTRATION INVOLVE PARTICULAR OBLIGATIONS?
No, registration carries no obligations and/or charges. This will only help us to give you the best service, and offers.

WHAT SHOULD I DO IF I FORGET MY PASSWORD?
No problem. On the LOGIN page click on the FORGOT PASSWORD Button. Now insert your e-mail and click on send. You will receive an e-mail with your Username and Password.

WHAT CREDIT CARDS CAN I USE TO PLACE AN ORDER?


       

WHEN WILL THE PURCHASE BE DEBITED ON MY CREDIT CARD ACCOUNT?
The debit should appear on your credit card statement from 1-7 days after you purchase, depending on your credit card provider.

HOW CAN I BE SURE THAT THE DATA ON MY CREDIT CARD WILL BE PROTECTED?

Lingerie Of Europe use Stripe as Our partner. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Neither Lingerie Of Europe nor any other party may access this system and thereby obtain your details.

 SHIPPING & DELIVERY

Please click on Our "Shipping & Delivery" page, for details.

 

HOW DO I CONTACT LINGERIE OF EUROPE CUSTOMER SERVICES?
You can contact customer service by simply sending us an email and we will get back to you as soon as possible. Click here to contact us right away. Please Write to us in English.

CAN I PLACE AN ORDER FOR SOMETHING I LIKE, BUT LINGERIE OF EUROPE DON`T HAVE MY SIZE?

Once you contact us with your preferences we will confirm the availability with our suppliers and direct you to our orders page to make payment. You can contact customer service by simply sending us an email and we will get back to you the same day Click here to contact Lingerie Of Europe now.

 

HOW DO I KNOW IF I AM ORDERING THE RIGHT SIZE?

Lingerie Of Europe uses standard European sizes. Refer to the fitting guidelines and size charts to determine which size is best for you. You will find size charts on each product page.

 

IS THERE A MINIMUM ORDER VALUE?

Yes, for US & Canadien Citizens only. Orders below €100,- is currently not possible.

 

 

I GET AN ERROR MESSAGE WHEN I TRY TO PLACE AN ORDER. WHAT DO I DO?

Please email info@lingerieofeurope.com service with your contact details and we will assist in anyway we can.

 

HOW CAN I USE A PROMOTION CODE?

Lingerie Of Europe issues promotion codes within the scope of its marketing campaigns., and good offers to loyal clients. These codes need to be entered on the shopping cart checkout page when you order. You can only use one code per purchase. Some codes are valid for a limited time only. If your promotion code does not work, please check whether it has already been used or has expired.

Simply create an account at Lingerie Of Europe to receive special promotion codes.

 

RETURNS

  • For hygienic reasons, we cannot accept returns/exchanges of stockings, opened briefs, lingerie or other items that have come in direct skin contact.
  • This also ensures that Lingerie Of Europe`s customers always purchase unused items from Lingerie Of Europe`s stock.
  • Cost of possible Returns will come at customers charges. (shipping, customs, taxes), and often this will exceed product cost itself.
  • Lingerie Of Europe stand behind everything we sell. If you are not 100% satisfied With Your Lingerie Of Europe purchase, you can Return it for a refund.
  • If any of Our Products have a defect in its materials, please contact Our customer service info@lingerieofeurope.com. Please document the defect and explain and we will give you a refund.

     

      Should you still disagree With Our Return policy, please do not hesitate to contact Lingerie Of Europe at: info@lingerieofeurope.com, and we will come to an agreement.

       

      RECEIVING A REFUND

      Lingerie Of Europe sell European quality, and we know you would be more than satisfied With the quality of the Products. However we have to accept that defects do occur, and should a Product have a defect, please do not hesitate to contact us: info@lingerieofeurope.com. Lingerie Of Europe will ask for documentation of defect, and we will come to an comfortable agreement for Our customer.

      Lingerie Of Europe stand behind everything we sell. If you are not 100% satisfied With Your Lingerie Of Europe purchase, you can Return it for a refund.

       

       

      Your refund will be credited to the original payment Method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.